Service Plans
Reliable bank integration backed by service, support, and security
What are AMC Banking Service Plans?
A service plan is the subscription that supports your AMC Banking solution.
As our platform has evolved into a cloud-based (SaaS) solution, software and service now go hand in hand. To ensure stability, security, and ongoing performance, AMC has formalized the services required to support your solution.
This ensures you get the full value of AMC Banking — not just at implementation, but in daily operation.
How is it linked?
– The AMC Banking Fundamentals is linked with Service Plan 0.
– The AMC Banking Plus is linked with Service Plan 1.
– The AMC Banking Enterprise is linked with Service Plan 2 or Service Plan 5.
Service commitments
| Service commitments | Service Plan 0 | Service Plan 1 | Service Plan 2 | Service Plan 5 |
|---|---|---|---|---|
| Normal support | ✓ | ✓ | ✓ | ✓ |
| Facilitation, updates, and monitoring of servers | ✓ | ✓ | ✓ | ✓ |
| Automated update of bank certificates | ✓ | ✓ | ✓ | |
| Host-to-host channels | Limited | Limited | ✓ | ✓ |
| Lines pr payment file* | Max 500* | Max 500* | Max 10.000* | Max 10.000* |
| Fast-track service desk (azure) | ✓ | ✓ | ||
| Dedicated servers | ✓ | ✓ | ||
| Critical support incidents | ✓ | ✓ | ||
| Off-hours consultancy | ✓ | ✓ | ✓ | ✓ |
| Improved up-time | ✓ | |||
| Extended service desk 08-20 CES | ✓ | |||
| Dedicated manager | ✓ | |||
| Modifiable source code | ✓ |