Store – United States – AMC-Consult A/S

If your company’s structure or size require more than 1 support user this can be arranged as well. You can easily add more support users on our webservice.

By default, a Service agreement with AMC provides access to AMC Service Desk, this is fine for most cases. For some clients, this is not enough. With an extended support agreement, we will guarantee your case has been reviewed and a fix is in the making within 4 hours of receiving your case. You can expect AMC consultants and engineers to work nights and weekends until your case has been resolved. Our extended support gives your company the highest quality and response time available.

Any normal questions or inquiries will be answered as usual, but if a case is marked with high priority you can expect AMC to classify it as such and take all the required measurements to solve it as quickly as possible.

We add new features, fix bugs and create patches on a regular basis. All updates of modules and potential bug fixes happens free of charge. This means your company always has access to the newest functionalities from AMC and you have access to the most advanced cash management tools available.

We will provide the needed maintenance and updates of your servers free of charge.

Minor hotfixes will be made and installed on demand. If you experience a bug you can contact us and we will fix the problem and install the hotfix. Of course there might be situations where the fix will interrupts with other part of the application and requires a more complex fix, but in many situations a bug fix is small and easy. These situations can be fixed on demand.

AMC public certificate is available for you. This means it’s easy and secure to send your payment batches to our services and get them converted to the specified bank format. The transfer is securely encrypted and you are sure that no “man-in-the-middle attack” can occur.

The service can be “load balanced” over several instances. This means that you have an even more reliable service and service windows will be almost non existing. The service is running 24/7 and when we are updating the service we are updating one instance at a time and your payment routines may be working while we are maintaining the services as well. Regardless of your users time zone the service is running. If you have huge payment batches these will be executed by several instances and extend the performance.

When running on several instances the risk of interruption of daily work is minimized. Even if a HW or SW crash might occur the service will be up and running on the other available instances. Your use of the service will in normally not even notice the problem. The service is at our surveillance and our technicians will start the repairment of the broken instance while you still are able to use the service.

If your business require a specific uptime guaranty we can build it into our common agreement.

Having a dedicated server entitles that all communication is received and sent from the same Fixed IP Address, this is a requirement from the bank in order to set up a Host2Host solution.

The bank connectivity depends on specific communication channels that the actual bank supports. First of all the file format need to be correct according to the bank specification document but for H2H connections the specific communication channel need to be supported as well. The service can be configured to support most common channels. Please contact us for more info for your current bank(s)

Using a Host2Host solution to send payments to the bank bypasses the banks approval functions, this leaves a big security gap. To counter this AMC has created their own approval process that exceeds the banks security in many cases. In cooperation with us you can set up an advanced and dynamic payment approval workflow. We will help you set up an intelligent workflow with specified procura rights for chosen users.

Whether your ERP supports the use of approvers or not you can setup approvers in our service. Our service supports approving processes as 4-eye-principle and the maintenance of the approvers are also based on 4-eye-principle. You can also setup pre-approvers based on specific rules. As an example some employees may not be able to approve together or you will have even more approvers or specific approvers from specific groups when the payment amount exceed a certain amount.

You can maintain security roles on your users and approvers in the service. As an example you might have some users that may not see the payment transactions and others who may even change the payments in certain situations.

To ensure the highest amount of up-time of your solution we will make duplicates of your servers, we will make sure that testing new features and bug fixes will never happen on a server that could predictably create issues for your payments and we take all measures we can to keep your up-time as high as possible.

A private and dedicated webserver for your company means the solution can be tailored to suit your company’s needs. Most importantly it means that payments sent to the bank will come from a unique and private IP address which is a requirement for the bank to establish a Host2Host solution with your server.

By having access to the XTendLink interface you can manage accounts and approval rules from your browser)

You will get access to a complete running service “sand-box” where you can test and “play” with the service as you like. All use of our demo service is free of charge. The sand-box is limited to small payment amounts but beside this limitation you can use it just like the production environment.

The bank accounts that you approve in the sand-box is free of charge.