---
title: How to access and navigate the AMC Service Desk
description: "#### Gaining access with a license: 1. **Initial access**: If your organization has registered any version of an AMC-Banking license on https://license.amcbanking.com/, the user that registered the license (license administrator) and (if any) extra added support users, will have access…"
url: "https://amcbanking.com/kb/how-to-access-and-navigate-the-amc-service-desk/"
updated: "2024-11-15"
category: Service Desk
---

# How to access and navigate the AMC Service Desk

#### Gaining access with a license:

1. **Initial access**: If your organization has registered any version of an AMC-Banking license on https://license.amcbanking.com/, the user that registered the license (license administrator) and (if any) extra added support users, will have access to the AMC Service Desk.

#### Identifying and using license administrator/support user credentials:

1. **Determining your license administrator/support user**: The license administrator is the individual registered during your organization's sign-up on AMC’s registration page, and this person can add and delete extra support users from https://license.amcbanking.com/.
2. **Login Credentials**: The license administrator or support users use their email for logging into the AMC Service Desk. Tickets and service requests can be created and managed using these credentials.
   - **Service Desk URL**: Access the AMC Service Desk at [https://servicedesk.amcbanking.com](https://servicedesk.amcbanking.com/).
   - **Logging In**: Click on the "Login" button located in the upper right corner of the page, and enter the license administrator's/support user's email and password.
3. **Forgotten Password**:
   - Navigate to [https://license.amcbanking.com/modern/login](https://license.amcbanking.com/modern/login).
   - Click on the "Forgot your password?" below the password field to reset it.

#### Addressing issues with license administrator details:

1. **Unknown license administrator**:
   - If the license administrator is unknown, contact AMC by calling +45 38 88 88 70 or sending an email to [info@amcbanking.com](mailto:info@amcbanking.com) to retrieve the information.
2. l**icense administrator No Longer with Organization**:
   - If the license administrator is no longer with your organization, a new one can be created by contacting AMC.
   - Request a new license administrator by calling +45 38 88 88 70 or emailing [info@amcbanking.com](mailto:info@amcbanking.com).
   - Approval from an authorized subscriber within your organization will be required to create a new license administrator.

#### Troubleshooting Access Issues:

1. **Persistent access issues**:
   - If attempts to access using the above steps are unsuccessful, contact AMC for further assistance.
   - Call +45 38 88 88 70 or email [info@amcbanking.com](mailto:info@amcbanking.com) and inform the support team about your access issues.
   - Rest assured, AMC support will provide assistance until access is successfully restored.

#### Video walkthrough of Service Desk

[AMC webinar - Service Desk](https://www.youtube.com/embed/SSY2xy4BOeQ?feature=oembed)